Editing checkout and confirmation copy

Every product Klixey lets you sell has two pieces of copy you can write yourself — the headline and description on the checkout page (where the customer enters their card), and the headline and message on the confirmation page (what they see after paying). Both are short and both autosave.

Quick answer

Open the product's editor. The right-side panel has checkout copy fields on the Checkout or Setup tab, and confirmation copy fields on the Confirmation tab. Edit the headline and description in each - they save as you type.

What you can edit

Every product type — Course, Community, Appointment, Event, Membership, Digital download, Lead magnet — has the same two pairs of fields:

Field	Where it shows up
Checkout headline	The big heading on the buy page, above the product details.
Checkout description	The short paragraph under the headline.
Confirmation headline	The big heading the customer sees right after they pay.
Confirmation message	The message under it — usually the "here's what happens next" lines.

The customer sees the checkout copy when they land on the buy page. They see the confirmation copy after their payment goes through (or after they claim a free product).

Where to edit them

Open the product from Store in the sidebar or from the Products page. The editor opens with a live preview on the left and a panel on the right.

In the right-hand panel:

• The Checkout tab (or Setup tab — varies by product type) has the checkout copy fields.
• The Confirmation tab has the confirmation copy fields.

Switch tabs to switch which page you're previewing.

Preview

Use the live preview on the left to read the checkout or confirmation page in context. If you spot a typo or want to change the tone, edit the matching field in the right-hand panel. Some product previews can jump directly to a field when you click the preview text, but the field in the panel is the reliable path across product types.

Autosave

Both pairs of fields save themselves. As you type, the status indicator next to each field shows what's happening — Saving…, Saved, or an error if something went wrong. There's no Save button. See autosave for the full story.

Default copy

Every product starts with sensible default copy so checkout and confirmation are usable from the moment you create it. Most creators tighten the checkout headline ("Get the Designing Calmly course") and use the confirmation message for the "what to do next" instructions:

• For a course: "Watch your inbox — your sign-in link is on its way. Start with the welcome video."
• For a community: "Check your email for the welcome message. We'll see you inside."
• For an appointment: "We'll email you a Google Meet link 30 minutes before your session. Add the event to your calendar from your inbox."
• For an event: "Your seat is held. We'll send a reminder 24 hours and 2 hours before the event starts."
• For a digital download: "Your download link is in your email. You can also grab it from your account page anytime."

You don't have to write any of this — the defaults cover the basics. Customize when your offer needs something specific.

Communities and memberships

Both have an additional piece of copy: the welcome message. That's separate from the confirmation message — it's the message new members see inside the community itself, and it goes into the welcome email they receive.

• A community's welcome message is written from the community editor's Settings tab.
• A membership's access instructions are written from the membership editor's Settings tab.

Keep the confirmation message short ("welcome — open your inbox") and put the longer onboarding context in the welcome message or access instructions. That way the right info reaches them in the right place.

→ Creating a community → Building a membership

Appointments and events

The confirmation page after an appointment booking or event signup is where you tell the customer:

• How they'll attend (Zoom link will be emailed, dial in details, where to show up).
• When to expect reminder emails.
• What they should bring or prepare.

The calendar invite that arrives in their email handles the time-zone math, but the confirmation page is where you set expectations. Keep it warm and specific.

Tips for writing checkout copy

• Lead with the outcome, not the format. "Stop guessing what to charge — a calm framework for pricing your work" lands harder than "A 90-minute video course on pricing."
• One promise per headline. If you can't say it in eight words, the headline is doing too much.
• Keep the description tight. Three lines. The customer is on the buy page — they've already decided to buy. The description should reassure, not re-pitch.
• Match your voice. If you sound playful elsewhere, sound playful here. Don't get formal on the checkout page.

Tips for writing confirmation copy

• Tell them what to do next. "Open your inbox" or "Click into your first lesson" or "Add the event to your calendar." Specifically. Don't make them guess.
• Set a timeline. "Your link arrives within a minute" buys you the patience to wait if it's slightly slow.
• Don't re-sell. They already bought. Onboard them.

Related

• Autosave — how every field on this page saves itself.
• How checkout works — what your customer experiences at the buy page.
• Post-purchase experience — what happens after they pay.
• Store editor — the bigger picture of customizing product cards and page copy.