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Status
Klixey's live status page lives at:
Klixey status page
We post incidents, scheduled maintenance windows, and degraded-performance notices there in real time. Bookmark it — if Klixey ever feels off, that's the fastest way to confirm whether it's us or your network.
What we report
The status page covers the parts of Klixey that affect creators and customers day-to-day:
| Area | What "down" looks like |
|---|---|
| Storefronts & checkout | Visitors can't load your store, or checkout fails. |
| Customer portal | Customers can't sign in or access what they bought. |
| Creator app | You can't sign in to app.klixey.com or edit your store. |
| Payments | New payments aren't going through. |
| Emails | Confirmations, magic links, or notifications are delayed. |
| Uploads & media | Videos or files aren't uploading, or aren't playing back. |
| Custom domains | Storefronts on custom domains aren't reachable. |
For each area, the status page shows current health, recent incident history, and any maintenance scheduled in the next 7 days.
Subscribing to updates
You can subscribe on the status page itself to get notified about new incidents — by email, RSS, or webhook. Pick the components you care about (for example, "Payments" and "Emails") so you only hear about what matters to your business.
When to check the status page
- A specific feature isn't working and the rest of Klixey seems fine — usually a known incident on one component.
- Something is slow rather than broken — we post degraded-performance notices that explain what's affected.
- Maintenance is scheduled and you're planning a launch or sale — check upcoming windows before you publish.
Status page is clear, but you're still hitting an issue?
That usually means it's specific to your account or browser, not a platform-wide outage. See Troubleshooting for fixes to the most common one-off issues, or email [email protected] — please include your workspace name and what you were trying to do.
Past incidents
The status page keeps a public history of incidents — what happened, what was affected, and how we resolved it. We post a brief postmortem on bigger incidents so you can see what changed.
Related
- Troubleshooting — fixes for issues that aren't platform-wide.
- Changelog — what's new in Klixey itself (not incident history).
- Contact us — for anything the status page doesn't answer.